faq
General Questions
I am unable to place an order what shall I do?
If you experience any difficulty placing an order, please contact us at info@herbsasia.pk or call or WhatsApp us at +92-321-8827511. Our lines are open Monday through Saturday from 9:30 am to 6:00 pm. Please note that if you e-mail or WhatsApp us outside working hours, we endeavor to get back to you within 24 hours.
How do I place an order online?
You can place your order by adding products from our website into your cart. Add any discount codes if applicable and checkout. In Pakistan, you can use Cash on Delivery.
How long will my order take to be delivered?
Our delivery times nationwide are 3-5 days after your order has been confirmed. Orders within Lahore can arrive within 1-2 days after your order has been confirmed. The delivery time of all orders is subject to change depending on weather and public safety conditions.
Do you ship Nationwide?
We do ship Nationwide. You can place your order athttps://herbsasia.pkand contact us atsales@herbsasia.pkfor further information about shipping rates. Fiexed shipping rate is PKR 250/- all over Pakistan.
Are there any discounts available?
HerbsAsia offers discount codes on special occasions but general discounts on products are not offered. All prices are fixed. Please sign-up to our newsletter on our website to get first-hand access to discount codes and promotions or follow us on Facebook and Instagram.
Research & Development
What makes HerbsAsia different from other skincare companies?
HerbsAsia products are 100% natural and in most cases organic too which means that they are more effective working in tune with your body to holistically maintain healthy skin and hair without any harmful side effects. Regular use also shows longer lasting results than competing brands that contain chemicals.
Why are your products more expensive than traditional drugstore brands?
HerbsAsia products are formulated very different than those found in the drug store. Traditional brands often use inexpensive (and often times toxic) ingredients like silicones which coat the skin making it feel better, but don’t do anything to promote the long-term health of your skin. We formulate our products with high quality, natural and organic ingredients that are expensive. They work with your skin to improve the texture, health and tone over the long term. We also include a high concentration of these natural and organic ingredients, such as our essential oils, rather than loading our product with inexpensive fillers.
What is your policy on animal testing?
We are 100% against testing cosmetics or skincare on animals and will NEVER ever allow it for any of our products.
Where are your products manufactured?
Our products are formulated and packaged at our manufacturing facility in Lahore, Pakista
How long do your products keep for?
It is important to correctly store your HerbsAsia products, under 30°C and out of direct sunlight. Otherwise, each product will last for as long as the specified period specified on its packaging.
How do I become a distributor for HerbsAsia or acquire products for my retail business?
To become a distributor or reseller for HerbsAsia, please call on +923218827511 or e-mail us at info@herbsasia.pk
For help with anything else for providing your comments/suggestions, please feel free to drop us an email at info@herbsasia.pk
Product Queries
I have hairs on my face and body due to hormonal problem. Which product will permanently remove face and body Hairs?
Never Grow Hair Delay Serum is the research product of HerbsAsia for permanent hair growth reduction. It’s an organic product made with 11 herbs and minerals. It is used on chins, upper lips, cheeks, ears, neck, chest, under arms, legs and bikini area.
I have PCOs related hairs on my body. Can I use Never Grow Hair Delay Serum?
Never Grow Hair Delay effectively reduce PCOs related hair Growth.
How I use Never Grow Hair Delay serum and or how long to reduce hair growth?
Spray and massage Never Grow Hair Delay serum 3 times a day for 7 days each time you wax or thread or epilate unwanted hairs. Continue the 7 days cycle after every wax/thread/epilation for at least six months or till the hairs are completed gone
I have sensitive skin. Can I use Never Grow Hair Delay Serum?
Yes, Never Grow Hair Delay serum is made with 11 herbs and minerals. It’s safe and effective for all skin types. Its aqueous solution and leaves no after marks or stains.
I am getting Laser hair removal treatment. Can I also use Never Grow Hair Delay Serum?
Yes. You can use along or after Laser Hair treatment. It enhances the results of laser treatment.
Is Never Grow Hair Delay Serum effective as compare to Laser Hair Treatment?
As per the feedback by users, Never Grow Hair Delay serum is reported 20% more effective as compare to Laser Hair Removal Treatment. However the results may vary from case to case.
Where can I learn about your other product range?
Please visit https://herbsasia.pk for our complete product range, offers and updates. You can also follow us on Instagram: Herbsasia.official, Facebook: Herbsasia and Twitter: Herbsasiapk for all our customer testimonials, product range and beauty updates.
Are your products for women and men?
Our products are unisex equally effective for women and men.
How are your products made?
All our products are made with natural and organic ingredients. Even though we use the purest ingredients, certain natural ingredients can cause allergic reactions in some individuals. Always test a patch of our product on your inner elbow and leave for thirty minutes to determine whether our product is safe for use by you. Immediately discontinue use if irritation occurs. Our products are not suitable for those with nut allergies.
Are your products Paraben-free?
They are. We’re proud to have formulations, which are free of all “hot list” chemicals such as Parabens, Sulphates, Silicones, Artificial musks, Artificial colours/PPD and Mineral Oil.
Are your products safe for use by pregnant women?
We advise you consult with your doctor before using any of our products if you are expecting or nursing. This is because we use essential oils in all our products and some essential oils are not regarded as safe to be used by pregnant or nursing women.
Can I use HerbsAsia products if I have eczema, dermatitis or psoriasis?
The natural formulations of our products mean they contain none of the harsh and irritating ingredients, such as sulphates (the leading cause of contact dermatitis) and synthetic fragrances that are found in traditional skin care products. This makes them perfect for anyone that has especially sensitive skin. Our products are especially well suited for people with sensitivities and skin irritation. If your doctor has recommended that you refrain from using products then please follow your doctor’s advice. If you are experiencing any irritation on your skin please consult your doctor before use.
I have extreme hair fall and no shine or volume in my hair, what do you recommend?
We recommend that you use the Intense Hair serum before bath for strengthening of your hair roots and to promote growth, thickening and prevent split ends and also use wonder water after bath for conditioning, frizz-free, volume and shine in hair. The Intense Hair Serum is for the scalp and roots and the wonder water is for the main body of your hair. Both products should be used in combination. You may also talk to our beauty experts at whatsapp No for personalized assistance.
How do I know which products are right for me?
You can receive a free skin consultation with our beauty experts to help determine which products are right for you. Message us on Facebook, Instagram, Twitter or by emailing us at info@herbsasia.pk. You can also call us or WhatsApp us at +92-321-8827511. Our lines are open Monday through Saturday from 9:30 am to 6:00 pm. Please note that if you e-mail or WhatsApp us outside working hours, we endeavor to get back to you within 24 hours.